£680 +VAT
Onsite support refers to assistance provided in person at a specific location, typically to resolve technical issues or provide services directly where they are needed.
Using Onsite IT support offers the unparalleled benefit of immediate, hands-on assistance for your technology needs. This means complex problems can be diagnosed and solved more efficiently in your environment, preventing potential misunderstandings that might occur with remote support. Additionally, onsite technicians bring a personal touch, building stronger relationships through face-to-face interaction. This enables them to better understand your business’s unique needs and tailor their support accordingly, ensuring your IT infrastructure supports your business goals effectively.
We pride ourselves on our rapid response times. For businesses in the Birmingham area, we offer same-day or next-day support. For clients outside this area, response times may vary.
All our technicians hold relevant certifications and are expertise in their respective fields, ensuring you receive professional and knowledgeable service every time.
We offer a comprehensive range of IT support services, including but not limited to, general networking, Microsoft product support (Windows Desktop, Windows Server, Azure, SCCM, Intune), virtualisation solutions with Hyper-V, and cloud services management.
Yes, our team of skilled engineers are fully equipped to tackle a wide range of technical challenges. This includes proficiently managing hardware troubleshooting and repairs, addressing software issues, handling updates, and ensuring seamless installations of various software applications. Rest assured, we’ve got you covered with comprehensive technical support for all your needs.
In rare cases where an issue cannot be resolved on-site, we will transport the affected hardware to our facility for further diagnostics and repairs. Alternative arrangements can be discussed based on your operational needs.
We operate on a billed-in-arrears model, meaning you’ll receive an invoice at the end of the service period for work completed. For regular maintenance contracts or larger projects, we may discuss alternative billing arrangements.
Our team is not just technically skilled but also emphasizes clear communication and customer service. We believe in building long-term relationships with our clients, acting as your trusted technology partner rather than just a service provider. Plus, with our stringent security measures, including enhanced DBS checks for all technicians, you can have peace of mind regarding the integrity of your IT systems and data.
We are committed to providing top-notch IT support services and offer a satisfaction guarantee on all our work. If you’re not completely satisfied with the service delivered, we’ll work diligently until the issue is resolved to your satisfaction. This commitment to excellence ensures that you can trust us to keep your IT systems running smoothly.