Outsourced IT Support


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Key Features of Outsourced IT Support

Discover the unique aspects of Outsourced IT Supportthat simplify tasks and enhance your experience. Let’s explore these features that are designed to optimise your workflow.

One of the primary benefits of outsourcing IT support is the access to a wealth of specialized knowledge. Outsourced teams often consist of experts who are up-to-date with the latest technologies, methodologies, and cybersecurity practices, enabling them to manage complex IT systems effectively.

By outsourcing IT tasks, businesses can convert fixed IT costs into variable costs and only pay for what they use. This helps in budgeting and reallocating resources to other essential areas, such as product development or customer service.

Outsourced IT services can be scaled up or down based on the current business needs. As a company grows or faces seasonal fluctuations, the IT support can be adjusted accordingly, allowing for greater flexibility and agility in operations.


"As an overseas based operation with a remote server in the UK , we rely on Discus to handle things for us. They do this effectively; getting back to us extremely promptly should any problem arise and keeping in touch regularly giving us excellent reassurance."

Ed Thorpe
MC Trustees Malta

About Outsourced IT Support

Outsourced IT support, also known as outsourcing services, involves enlisting a managed service provider to oversee and maintain an organization’s IT infrastructure and services. By partnering with specialised IT firms, businesses can tap into expert skills and resources, reducing the need for large investments in in-house IT departments. This model offers scalability, enabling companies to adjust their IT expenditure based on current needs and demands, ensuring operational efficiency and cost-effectiveness. With a dedicated account manager and support team, companies can benefit from fully outsourced IT services, including a service desk, access to the latest technology, and disaster recovery capabilities. Outsourcing IT services brings significant cost savings and allows businesses to leverage external teams rather than relying solely on in-house teams. By working with outsourcing companies, small to medium-sized enterprises can access advanced technologies and expertise while enjoying the business benefits of a comprehensive support service.

Becoming a Customer

Step 1

Initial Enquiry

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Step 4

Call For Support

Step 5

Billed In Arrears

What Services include Outsourced IT Support?

You can purchase this product separately or as part of one of our support packages. You can find out more about these support packages below.

Business IT Support

In a world where technology is the backbone of nearly every business operation, it’s essential to have robust IT support that ensures your IT systems run smoothly and efficiently. Our Business IT Support services offer peace of mind to companies of all sizes, ensuring that your IT infrastructure is always on point, so you can focus on what you do best – growing your business. We provide comprehensive support services that covers everything from routine maintenance to emergency response, tailor-made to fit your organisation’s unique needs.

Frequently Asked Questions About Outsourced IT Support?

We have compiled a list of frequently asked questions from potential customers before they start working with us on the Outsourced IT Support, just click on the question to see the answer!

Outsourced IT support can cover a wide range of services including network management, data backup and recovery, cybersecurity, cloud services, end-user support, and proactive monitoring of systems.

It reduces the need for full-time in-house IT staff, lowers training costs by leveraging external expertise, and transforms fixed IT costs into variable expenses tailored to your usage.

Not necessarily. A professional IT support company should work closely with you to understand your needs and establish clear service level agreements, ensuring you maintain control over your IT systems.

Reputable IT support providers adhere to strict cybersecurity protocols and can offer advanced security measures, regular updates, and compliance with regulatory standards.

Yes, companies outsource IT support to benefit businesses of all sizes, particularly small and medium-sized companies that may lack the resources for a full-scale in-house IT department.

Absolutely, IT support services typically offer customizable packages that can be tailored to the specific requirements of your business.

Most IT support providers offer 24/7 support and have protocols in place for rapid response to minimize downtime and address technical issues swiftly.

The goal of outsourced IT support is to seamlessly manage your IT needs with minimal disruption to your daily operations, often improving efficiency and productivity.

Look for providers with a solid track record, read client testimonials, ensure they have expertise relevant to your industry, and examine their service level agreements.

Yes, scalability is one of the key features of fully outsourced IT service, which enables businesses to quickly adapt their services to their growth or changing requirements with the support of an external team instead of an in-house team.