We work with lots of different organisations; from retail outlets to sprawling office blocks.
Oh, and schools – we look after LOTS of schools.
And I was visiting one of them earlier this week, during the heatwave.
IT support doesn’t exactly lend itself to hot weather – getting under desks and hauling cables around can be hard enough work in itself, without having to contend with 20+ degree heat.
But there was a significant saving grace on my latest visit – a lot of the work I needed to do could be done within the server room.
And guess what? The server room has air conditioning!
So whilst the teachers, support staff and kids were sweating buckets, I was – literally – chilling in the server room.
Once I’d emerged and the job was complete, it was clear that I hadn’t been in the clammy, sweaty environment that everyone else had, and it got me thinking: maybe there’s a side business selling time in the server room.
What would you pay for 15 minutes?! I bet I would have had some takers over the weekend.
In all seriousness, keeping your equipment cool is key to keeping it working, so if you’re not sure how to do that in the heat, hit reply and I’ll give you a few pointers.
P.S. Lets hope the heatwave isn’t the only summer we’re getting this year!
We signed up a new client a few weeks ago; they were frustrated about the way that their IT worked.
Or didn’t work, as the case may be.
The straw that broke the camel’s back was the printer.
Offices these days are full of laptops on WiFi and wireless printers too.
They talk to each other without wires. Our new client told me that sometimes his laptop and his printer seemed to be great friends, sometimes he couldn’t get them to talk to each other for love or money.
He’d move his laptop closer to the printer. He’d turn the printer on and off again. He’d press the buttons on the printer. He’d restart his laptop. Nothing would work.
Eventually, he’d give up, and email the document to someone else to print.
I know that most offices have a similar story, with fudges and workarounds in place to get stuff done, when the tech seems to be having a bad day.
If that’s your office, then we can help.
Get in touch and you’ll never have to create a cheeky workaround again…
I had one of those awful situations last week. I found myself doing the one thing that makes me start looking around the office for one of those promotional stress balls that people give out at exhibitions.
I was ON HOLD.
Nobody likes being on hold. It's the worst place to be.
Nothing tells you how unimportant your call/existence must be than hearing: "Thanks for waiting, your call IS important to us" for the eleventy third time.
There are a number of things that the Gods of Hold Music can decide to do with your call, only one of them is the one you've being praying for as you watch your call time tick up:
1) They can just terminate the call for no reason once you've been waiting for 15 minutes.
2) They can put you through to someone who tells you brusquely that you've come through to the wrong department and then (before you've had chance to even say anything) put you back on hold.
3) They can deliver you to someone who can solve your problem, without sending you anywhere else, or even asking to pop you back on hold.
The third option is about as likely as Vladimir Putin and Kim Jong-un both being invited for a picnic at Downing Street.
Nobody wants to be on hold.
That's why we don't have any hold options here at Discus. When you call us, we answer the phone and solve your problem. Just like it should be.
Give us a call before 5pm and test it out on +44 (0)1675 430080.
If you have received the error "Can not create folder C:/Users/Username/AppData/Local/RoboForm/_mirrors_/rf-home-root: Access is denied. (error 5)'
This is related to the Windows Fall Creator update.
Follow the steps below to fix the issue............
1. Restart in Safe Mode with Networking on the Windows account in question. If you are not familiar with starting your pc in Safe Mode please use this link for the steps. https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
2. Navigate to C:/Users/Your Windows Username/AppData/Local/RoboForm/ then from here delete the mirrors folder.
3. Launch the Taskbar Icon from the Start Menu
4. Login to RoboForm with the Master Password
5. Select the RoboForm icon>>Sync>>Sync Now
(RoboForm will sync successfully and recreate the folder with the appropriate permissions.)
6. Restart in normal/standard Windows mode
7. Select RoboForm>>Sync>>Sync Now.
This should resolve the Windows Error 5 issue.