I had one of those awful situations last week. I found myself doing the one thing that makes me start looking around the office for one of those promotional stress balls that people give out at exhibitions.
I was ON HOLD.
Nobody likes being on hold. It's the worst place to be.
Nothing tells you how unimportant your call/existence must be than hearing: "Thanks for waiting, your call IS important to us" for the eleventy third time.
There are a number of things that the Gods of Hold Music can decide to do with your call, only one of them is the one you've being praying for as you watch your call time tick up:
1) They can just terminate the call for no reason once you've been waiting for 15 minutes.
2) They can put you through to someone who tells you brusquely that you've come through to the wrong department and then (before you've had chance to even say anything) put you back on hold.
3) They can deliver you to someone who can solve your problem, without sending you anywhere else, or even asking to pop you back on hold.
The third option is about as likely as Vladimir Putin and Kim Jong-un both being invited for a picnic at Downing Street.
Nobody wants to be on hold.
That's why we don't have any hold options here at Discus. When you call us, we answer the phone and solve your problem. Just like it should be.
Give us a call before 5pm and test it out on +44 (0)1675 430080.